1. The first step in our process is a free* in-person, in-home consultation. During this consultation, we will assess your needs to get an idea of a timeframe for the project, as well as take measurements for any storage products or pieces of furniture you may need our assistance in sourcing.

2. Next, you will receive our quote for the project. Please note, quotes are always an estimation, and are not a guaranteed price point. Please see our pricing section below for further details on how we quote.

3. If you are happy with the quote, we require a 25% deposit to be paid before we can book your appointment in our calendar. Please see the deposit section below for more information.

4. If we are carrying out any personal shopping ahead of the project, we will proceed with selecting all products, and then sending you a list of them for approval before we place the order.

5. Ahead of the project, we will send you an overview of everything we have discussed including the way in which we will plan to carry out the project on the day(s) booked.

6. We will carry out the project as agreed. The remaining payment is due upon receipt of your final invoice, shortly after the end of the project.

At SimplySpaceSolutions, we charge our clients a fixed hourly rate of £60, which is also applied to any overtime worked.

SimplySpaceSolutions reserves the right to offer discounted hourly rates at their sole discretion. This may be in connection with time-limited campaigns, or as a result of our referral scheme.

At SimplySpaceSolutions, we are always happy to work within a set budget. We will always do our utmost to provide you with a realistic quote that works for your budget. On the day of the project, we will keep you informed of our progress and notify you when the quoted for time is running out - at which point it is up to you if you wish for us to continue working at the set hourly rate. We do not charge excess fees for overtime hours.

For personal shopping prices, please see below.

SimplySpaceSolutions reserves the right to amend its rates at any time. Any sessions booked prior to a rate change will be unaffected.

When we carry out our consultations, we may find that you are lacking in storage products and furniture. If we deem that such products are helpful or necessary in order for us to organise your home, we will suggest our Personal Shopping service to you.

Personal shopping is a natural first step in our process towards creating your perfectly organised home. At SimplySpaceSolutions, we know exactly which storage products will help you make the most of your space whilst working with your budget and without conflicting with your décor. If you’d like our assistance in shopping for these products, we will take measurements for them during our consultation. Next, we will compile a list of suggested products, along with a price list (subject to changes by the individual vendors) that we will send to you for approval. If you are happy with our choices, we will place the order on your behalf.

Unless otherwise agreed upon, SimplySpaceSolutions will front the cost of the products. Upon completion of the project, you will be invoiced for retail cost of the products (as well as shipping costs, if applicable) and our flat rate Shopping Fee of £100. If the cost of products to be purchased exceeds £300, you will be asked for a 50% deposit. For larger Furniture Sourcing projects, our hourly rate of £70 applies (in addition to the fixed £100 fee).

Unless otherwise agreed upon, the products will be delivered to the project address. If you require us to store and bring the products on the day of the project, additional transport costs may apply.

If you wish to return any of the products that have been purchased for you, SimplySpaceSolutions will take care of arranging this. However, any returns charges that may apply are to be covered by you. All returns need to be agreed on before SimplySpaceSolutions leaves on the last day of the project. If you have rescheduled a project beyond the returns window of the products, returns are not possible. Furniture cannot be returned once assembled.

It is solely your responsibility to ensure that you are happy with the returns policies of the suggested vendors prior to giving your approval for the order(s) to be placed.

If you cancel a project that we have purchased products for, you are still liable to pay the fixed rate Shopping Fee of £100 for the time spent purchasing products for you. If the products have been sent to our address, we will either charge you a fee for returning them on your behalf or ask that you pick them up within two weeks of the cancellation date. If you do not pay the returns fee or pick up the products within the two weeks, we are unable to refund you the cost of the purchases.

Please note, SimplySpaceSolutions is always happy to proceed with a project without making any Personal Shopping purchases. We can work with whatever storage solutions are already in your home. Alternatively, you can do your own shopping.

In order to block off our calendar for a project, SimplySpaceSolutions asks that a 25% deposit is paid. This 25% deposit will make up part of the final payment and is calculated based on the quote given ahead of the start of the project.

If you wish to reschedule a project, please do so at least 24 hours before the scheduled commencement of the project. If you fail to do this, the deposit will not be returned to you or make up part of your final payment, and you will need to pay us a new 25% deposit upon agreement of new project dates.

However, if you reschedule more than 24 hours in advance, your deposit will still make up part of your final payment.

If you reschedule more than twice with more than 24 hours notice, your 25% deposit will not be returned to you or make up part of your final payment, and you will need to pay us a new 25% deposit upon agreement of new project dates.

Any rescheduled dates must be no longer than two months after the initial project date.

If you need to cancel a project rather than simply reschedule, please do so at least 72 hours before the scheduled commencement of the project. If you fail to do this, the deposit will not be returned to you.

At SimplySpaceSolutions, we typically carry out our projects from 9AM-3PM. However, we are happy to schedule longer or shorter days, depending on your preferences.

On shifts scheduled to last for five hours or longer, we reserve the right to take a paid half-hour break, which can be split up into smaller breaks throughout the shift.

SimplySpaceSolutions is also happy to schedule projects on weekends and Bank Holidays at no extra hourly charge.

As part of the organising process, SimplySpaceSolutions may help you declutter your home. On these occasions, SimplySpaceSolutions will help you decide on which items to keep, and which to discard. We will always strive to give you our best advice in good faith and support you along the decluttering process.

We are happy to make these calls independently if instructed to do so; for instance, if asked to get rid of anything that looks to be rubbish (broken items, expired food, etc.). In these cases, SimplySpaceSolutions cannot accept responsibility for any discarded items.

Please also note that estimating time for decluttering projects is very challenging, as you will be working alongside us. This means that the time we spend on decluttering entirely depends on the pace at which you are able to decide on whether or not to get rid of items.

If any furniture is required for a project, SimplySpaceSolutions is happy to take care of smaller assembly jobs. However, we will arrange for a handyman to attend for bigger jobs, as well as anything that requires specialty tools or expertise. Handymen are subcontractors, and their rates differ from those of SimplySpaceSolutions; we will always discuss different price options with you before booking a subcontractor.

If you live with children, SimplySpaceSolutions recommends that you mount tall pieces of furniture to the wall.

SimplySpaceSolutions are not responsible for ensuring that any oversized items of rubbish are removed, or that any donations for charities are picked up. However, we are often able to arrange this on your behalf. We will not charge you for this, but the third-party service(s) coming to pick up the item(s) will.

SimplySpaceSolutions encourages all their clients to consider donating items to charity, rather than throwing them away. If a relatively small number of items are to be donated, we will be happy to drop these off at a charity upon agreement (transport costs may apply), removing them on the day of the project.

If the items to be donated are very large, we can arrange for a collection on your behalf. However, we cannot guarantee how soon they will be picked up. The same conditions apply for oversized items of rubbish.

You may decide to try and resell some of your items. Upon agreement, SimplySpaceSolutions may be able to help you with this, or else provide you with recommendations for companies that can.

Please note, SimplySpaceSolutions are not experts at valuing items for reselling, and deciding whether to resell an item and what to charge for said item is entirely yours.

SimplySpaceSolutions may make recommendations of other services or products. While we will always do so in good faith, we are not liable for any purchases you may choose to make or services you may choose to hire based on these recommendations.

If a project is to take place outside of London Travel Zone 4, additional travel costs may apply. We will discuss this with you ahead of the project.

SimplySpaceSolutions is not a cleaning company, and as such, will not carry out any cleaning for our clients. Upon request, we are happy to recommend third party cleaning and household services.

Upon receival of your invoice it is payable within 10 working days. Payment instructions/bank details will be listed on your final invoice.

Please note, your invoice will reflect the actual hours worked – including any that exceed our estimated quote. Your invoice will also reflect any additional services, such as Personal Shopping or rubbish removal, as described in the sections above.

Late payments will be subject to late payment interests (at 8% over the Bank of England base rate) and compensation for debt recovery costs under the Late Payment legislation.

Please bring any disputes to our attention within 7 working days of receipt of the invoice.

Upon the completion of a project, SimplySpaceSolutions will provide all our clients with a unique Referrals Code that they can pass on to family or friends. If your family member or friend quotes your Referrals Code when booking a project, you become entitled to 10% off your next project with SimplySpaceSolutions.

Please note, the 10% discount becomes available to you once your friend or family member has paid for their project.

SimplySpaceSolutions team members all hold Professional Indemnity and Public Liability Insurance and will treat every client’s possessions with respect and care. Independent subcontractors, such as handymen, are responsible for their own insurance.

All clients are also responsible for ensuring that their own home and possessions are adequately insured as SimplySpaceSolutions will not be held responsible for any direct or consequential loss or damage of any kind.

At SimplySpaceSolutions, we pride ourselves on our discretion and respect for our clients’ private life. We have experience working with high net worth individuals, and understand the discretion required when doing so. We will never discuss the homes or lives of our clients with anyone.

SimplySpaceSolutions is fully GDPR-compliant.

SimplySpaceSolutions reserves the right to take pictures before, during and after the project. Unless explicitly agreed otherwise, SimplySpaceSolutions is within their right to use these photos to demonstrate their work to other potential clients, as well as in marketing material and on social media. All such images are the property of SimplySpaceSolutions.

We will always ensure that clients aren’t identifiable from any pictures we choose to share, unless a client requests otherwise.